Terms and conditions
These Terms & Conditions apply to all purchases made through the The Hamilton Family Portsea website. By placing an order with us, you agree to the terms outlined below.
1. Applicability
By placing an order through our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.
Nothing in these Terms & Conditions is intended to exclude, restrict, or modify any rights or remedies available to you under the Australian Consumer Law or any other applicable law that cannot legally be excluded.
2. Product Information
We do our best to ensure that all product descriptions, images, measurements, prices, colours, and other information displayed on our website are accurate and up to date.
However, occasional typographical errors, inaccuracies, or minor variations may occur.
Product colours and appearance may also vary slightly depending on your screen, device settings, lighting, or photography.
3. Ordering and Payment
Orders are processed after successful payment has been received.
Available payment methods are displayed during checkout and may vary depending on your location.
We reserve the right to cancel or refuse an order in circumstances including:
- incorrect pricing or product information
- unavailable stock
- suspected fraudulent activity
- payment issues
- other exceptional circumstances
If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method.
4. Processing and Delivery
Our estimated fulfilment and delivery times are:
- Processing time: approximately 1–3 business days
- Shipping time: approximately 3–7 business days after processing, depending on the delivery location
Orders may be fulfilled and shipped by our international fulfilment partners, including fulfilment facilities located outside Australia.
Delivery times are estimates only and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, public holidays, customs procedures, weather conditions, or periods of unusually high order volume.
Customers are responsible for providing complete and accurate delivery information when placing an order.
For further information, please refer to our Shipping Policy.
5. Returns, Refunds and Cancellations
Our separate Return & Refund Policy explains our procedures for:
- change-of-mind returns
- return eligibility
- return shipping
- cancellations
- refunds
- faulty, damaged, or incorrectly supplied items
Your rights under our Return & Refund Policy are in addition to any rights you may have under the Australian Consumer Law.
Australian consumers may be entitled to a repair, replacement, refund, or other remedy where goods fail to meet applicable consumer guarantees. These rights cannot be excluded by store policies or terms and conditions.
6. Delivery and Liability
Customers are responsible for carefully checking their delivery address before completing an order.
If tracking confirms that an order has been delivered to the address supplied during checkout, please contact us if you believe the parcel has been lost or stolen so we can assist you in reviewing the available delivery information.
To the extent permitted by law, The Hamilton Family Portsea is not responsible for loss or damage arising from incorrect delivery details supplied by the customer or events outside our reasonable control.
Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable consumer law.
7. Intellectual Property
Unless otherwise stated, all content displayed on the The Hamilton Family Portsea website, including text, photographs, graphics, branding, logos, layouts, and other visual content, is owned by The Hamilton Family Portsea or used with permission from the relevant rights holder.
Content may not be copied, reproduced, distributed, modified, or used for commercial purposes without prior permission from the applicable rights holder.
8. Complaints
If you have a complaint regarding an order, product, or your experience with us, please contact us at:
info@thehamiltonfamilyportsea.com
Please include your order number and a clear description of the issue where applicable.
We aim to acknowledge and respond to customer enquiries and complaints as promptly as reasonably possible.
9. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Where applicable, consumers may be entitled to a repair, replacement, refund, or compensation where goods fail to satisfy the consumer guarantees provided by law.
10. Applicable Law
These Terms & Conditions are governed by the laws of Australia and any applicable laws of the state or territory relevant to the transaction.
Nothing in these Terms & Conditions limits any mandatory rights or protections available under the Australian Consumer Law.
Contact
If you have any questions regarding these Terms & Conditions, please contact us at:
The Hamilton Family Portsea
Operated by: BoBe Ecom
Chamber of Commerce: 98598368
The Netherlands
Email: info@thehamiltonfamilyportsea.com