Shipping and delivery
At The Hamilton Family Portsea, we aim to deliver your order as quickly and accurately as possible. This Shipping Policy explains our processing times, estimated delivery times, shipping methods, and delivery responsibilities.
Processing Time
Orders are typically processed within 1–3 business days.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.
Delivery Time
The estimated shipping time is approximately 3–7 business days after processing, depending on your delivery location.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including:
- High order volumes
- Carrier delays
- Public holidays
- Weather conditions
- Customs procedures
- Local delivery disruptions
Shipping Method and Origin
Orders may be shipped directly from our international fulfilment partners, including fulfilment locations in China.
For orders shipped to Australia, any applicable duties, import taxes, or customs fees are handled as part of the fulfilment and shipping process where applicable.
You should not normally be required to pay additional import charges upon delivery.
Shipping Costs
We offer free shipping across Australia.
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
Shipping availability and delivery estimates may vary depending on the destination and package characteristics.
Responsibility for Delivery
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your delivery details, please contact us as soon as possible and preferably within 24 hours of placing your order.
We cannot guarantee that delivery information can be changed once an order has entered the fulfilment or shipping process.
If tracking confirms that a parcel has been delivered to the address supplied at checkout, please contact us if you believe the parcel has been lost or stolen so we can assist you in reviewing the available tracking information.
Tracking Your Order
When tracking information is available, it will be sent to you by email after your order has been dispatched.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
You can also follow your delivery through our Track Your Order page.
Delivery Delays
Although most orders arrive within the estimated delivery window, delays can occasionally occur.
If your tracking has not updated for an extended period or your order appears to be significantly delayed, please contact our customer service team and we will be happy to assist.
Contact
If you have any questions regarding shipping or the delivery of your order, please contact us at:
The Hamilton Family Portsea
Email: info@thehamiltonfamilyportsea.com