Privacy policy
At The Hamilton Family Portsea, we respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, place an order, contact us, or otherwise interact with our services.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Personal Information We Collect
Depending on how you interact with us, we may collect information including:
- Full name
- Billing and delivery address
- Email address
- Phone number
- Order and purchase information
- Payment and transaction information
- IP address
- Device and browser information
- Website activity and interactions
- Communications you send to our customer service team
- Marketing and communication preferences
Payment information may be processed directly by our payment providers. We do not necessarily receive or store complete payment card details.
How We Collect Personal Information
We generally collect personal information directly from you when you:
- Place an order
- Create an account
- Contact customer service
- Subscribe to marketing communications
- Use or browse our website
- Participate in promotions or provide feedback
Certain technical information may also be collected automatically through cookies and similar technologies.
How We Use Your Information
We may use personal information to:
- Process, fulfil, and deliver orders
- Process payments and refunds
- Provide order confirmations and tracking information
- Respond to customer service enquiries
- Prevent fraud and protect our website and customers
- Maintain and improve our website, products, and services
- Analyse website performance and customer behaviour
- Personalise your shopping experience
- Send marketing communications where permitted
- Meet legal, regulatory, accounting, or compliance obligations
We aim to collect only information that is reasonably necessary for our business activities.
Sharing Personal Information
We may share personal information with trusted third parties where reasonably necessary to operate our business, including:
- Payment processors
- Shipping and logistics providers
- International fulfilment partners
- E-commerce and website service providers
- Customer service platforms
- Analytics providers
- Advertising and marketing platforms
- Professional advisers and service providers
We may also disclose information where required or authorised by law.
We do not sell personal information to third parties.
International Data Transfers
Some of our service providers and fulfilment partners operate outside Australia.
For example, order information may be provided to international fulfilment partners, including partners located in China, where necessary to fulfil and deliver your order.
Other technology, payment, marketing, or service providers may process information in countries outside Australia depending on where their systems and operations are located.
Where Australian privacy law applies, we take reasonable steps in relation to overseas disclosures as required by applicable privacy requirements.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
- Enable essential website functionality
- Remember preferences
- Analyse website traffic and performance
- Improve the shopping experience
- Measure advertising effectiveness
- Support relevant marketing and advertising
You may be able to manage cookies through your browser settings or through cookie preference tools available on our website.
Disabling certain cookies may affect the functionality of the website.
Marketing Communications
Where permitted, we may use your contact information to send you information about products, promotions, or other updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages relating to your orders.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, and complying with legal obligations.
When information is no longer required, we may delete or de-identify it where appropriate.
Access and Correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, or out of date.
To make a request, please contact:
info@thehamiltonfamilyportsea.com
We may need to verify your identity before responding to certain requests.
Australian Privacy Principles provide rights relating to access to and correction of personal information where they apply.
Privacy Complaints
If you have concerns about how we have handled your personal information, please contact us at:
info@thehamiltonfamilyportsea.com
Please provide enough information for us to understand and investigate your concern.
We will review privacy complaints and aim to respond within a reasonable period.
Where the Australian Privacy Act applies and you are not satisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or legal obligations.
The most current version will be published on this website.
Contact
If you have any questions about this Privacy Policy or how we handle personal information, please contact us:
The Hamilton Family Portsea
Email: info@thehamiltonfamilyportsea.com